Shipping & Delivery Policy

Last updated: 3 September 2026

At Arynzo, many of our products are personalised and made especially for you. This means that your order may require production time before it is ready to be shipped.

This Shipping & Delivery Policy applies to orders placed with Arynzo, including orders placed through our website (www.arynzo.com), our social media channels, WhatsApp, or other direct ordering methods offered by Arynzo.

1. Processing & Production Time

Most Arynzo personalised products require approximately 2–3 working days to prepare before dispatch.

This timeframe allows us to carefully prepare, personalise and check your order before it is handed over for delivery.

Processing time may take longer for unusually large or complex orders, special requests, or during particularly busy seasonal periods. If we expect your order to require additional preparation time, we will communicate this where reasonably possible.

Please remember that processing time and delivery time are separate. Delivery time begins once your completed order has been handed over to the delivery carrier.

2. Shipping Within the Netherlands

Orders within the Netherlands are currently shipped using DHL.

Available delivery options and the applicable shipping cost will be displayed or communicated before your order is confirmed.

For orders placed directly through social media, WhatsApp or another ordering method outside our website checkout, the applicable shipping cost will be communicated to you before payment and confirmation of the order.

For delivery within the Netherlands, please normally allow approximately 2 working days after dispatch. This is an estimated carrier delivery time and may occasionally be affected by delays outside the normal delivery schedule.

3. Shipping Costs

Shipping costs depend on the delivery method, destination and, where applicable, the size or weight of the parcel.

The applicable shipping charge will be shown during checkout or communicated before you complete your purchase.

Arynzo may offer free standard shipping when an order reaches the qualifying order value displayed on our website or promotional material.

The qualifying amount may change from time to time. Any applicable free-shipping offer will be clearly communicated before the order is placed.

4. Delivery Times

Once your order has been completed and dispatched, delivery time depends on the delivery carrier and destination.

Any delivery dates or timeframes provided by Arynzo are estimates unless expressly agreed otherwise.

We will make reasonable efforts to prepare and dispatch orders within the timeframe communicated at the time of purchase.

Carrier delays may occasionally occur after an order has been dispatched. If there is a problem or unusual delay with your shipment, please contact us and we will assist with the shipment and, where appropriate, contact the delivery carrier on your behalf.

Your statutory consumer rights regarding delivery remain unaffected.

5. Preferred Arrival Date

Where available, you may enter a preferred arrival date when ordering a personalised product.

Our website may provide an indication of whether there appears to be sufficient time to prepare and send your order based on our normal processing and delivery timeframes.

A preferred arrival date is a request and does not automatically constitute a guaranteed delivery date.

If the date entered provides only limited preparation and delivery time, we may indicate that the timeframe is tight. We will do our best to prepare and dispatch the order promptly, but delivery by the preferred date cannot be guaranteed.

If the website indicates that the selected date does not allow sufficient time to prepare and send the order, you may choose a later date to find a more suitable timeframe.

If you nevertheless choose to place an order with a preferred arrival date that has been identified as too soon, you acknowledge that the order may arrive after your preferred date.

For particularly urgent or important dates, please contact Arynzo before placing your order so that we can assess what may reasonably be possible.

6. Christmas & Other Busy Periods

Processing and delivery may take longer during Christmas, other seasonal periods, promotional periods or unusually high order volumes.

During these periods, we may display updated processing times, order deadlines or recommended last-order dates.

If you are purchasing a personalised product for a specific occasion, we strongly recommend ordering as early as possible.

Any Christmas or seasonal ordering deadlines communicated by Arynzo are intended to provide customers with the best possible chance of receiving their order in time, but carrier delivery dates cannot always be guaranteed.

7. Tracking

Where tracking is available for your chosen delivery method, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the carrier.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your delivery information before confirming your order.

If you notice an error in your delivery address after placing an order, contact us as soon as possible at moments@arynzo.com.

If your order has not yet been dispatched, we will do our best to update the address.

Once a parcel has been dispatched, we may not be able to change the delivery address.

9. Parcels Returned to Arynzo

If a parcel is returned to Arynzo because an incorrect or incomplete delivery address was provided, the parcel was not collected, or delivery could not be completed for a reason attributable to the customer, additional shipping costs may apply if the customer requests that the order be sent again.

We will contact you if your parcel is returned to us.

Personalised products that are returned to Arynzo due to an unsuccessful delivery do not automatically become eligible for a refund simply because the parcel was returned.

Your statutory consumer rights remain unaffected.

10. Lost or Delayed Parcels

If your tracking information indicates an unusual delay or you believe your parcel may have been lost, please contact us at moments@arynzo.com.

We will review the shipment information and, where appropriate, contact the delivery carrier or initiate an investigation.

Please do not assume that a delayed parcel has been lost, as carriers may occasionally experience temporary delays.

Where Arynzo remains legally responsible for delivery of the order, your statutory consumer rights remain unaffected by any claim or investigation involving the carrier.

11. Parcels Damaged During Delivery

We package orders carefully to help protect them during transport.

If your parcel or product arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide:

• Your name and order number;

• Photographs of the damaged product;

• Photographs of the external packaging; and

• Photographs of any damaged internal packaging.

Please retain the packaging until we have reviewed the issue, as the delivery carrier may require photographs or other information when investigating transport damage.

We will work with you to find an appropriate solution in accordance with your statutory consumer rights.

12. International & EU Shipping

The destinations to which Arynzo currently ships will be shown during checkout or communicated before an order is confirmed.

If a destination is not available during checkout, please contact us before placing your order to ask whether delivery can be arranged.

Shipping availability, costs and estimated delivery times may vary depending on the destination.

Arynzo reserves the right to add, remove or change available shipping destinations as the business develops.

13. Orders Containing Multiple Products

If an order contains several personalised products with different production times, the order may be dispatched once all products are ready.

Where appropriate, Arynzo may choose to send an order in more than one shipment.

If separate shipping arrangements would result in an additional charge to the customer, this will be agreed with the customer beforehand.

14. Contact

If you have questions about the production, dispatch or delivery of your order, please contact:

Arynzo
Email: moments@arynzo.com
WhatsApp: 06 33028116
Website: www.arynzo.com

When contacting us about an existing order, please include your order number where available so that we can assist you more quickly.