Terms & Conditions

Last updated: 3 September 2026

These Terms & Conditions apply to purchases made from Arynzo, including orders placed through our website (www.arynzo.com), our social media channels, WhatsApp, or other direct ordering methods offered by Arynzo.

By placing an order with Arynzo through any of these channels, you agree to these Terms & Conditions.

1. About Arynzo

Arynzo is a sole proprietorship registered in the Netherlands.

Business name: Arynzo
Website: www.arynzo.com
Email: moments@arynzo.com
WhatsApp: 06 33028116
Chamber of Commerce (KVK): 42117037
VAT ID (BTW-ID): NL005507023B83

Further business and contact information can be found on our Contact / Business Information page.

2. Products

Arynzo offers personalised gifts, keepsakes and related products.

Because many products are personalised or made to order, slight variations in colour, positioning, size and appearance may occur. These small variations are part of the personalised production process and do not necessarily constitute a defect.

Product photographs and descriptions are intended to represent our products as accurately as possible. Colours may appear slightly different depending on your screen or device.

3. Personalisation

Customers are responsible for providing the correct personalisation information when placing an order, including names, dates, spelling and other requested details.

Please check all personalisation information carefully before submitting your order.

Arynzo will produce personalised products using the information supplied by the customer. We are not responsible for errors resulting from incorrect information submitted by the customer.

If you notice an error after placing your order, please contact us as soon as possible at moments@arynzo.com. If production has not yet started, we will try to make the requested change. Once production has begun, changes may no longer be possible.

4. Orders

An order is considered placed once the checkout process has been completed and payment has been successfully received.

After placing an order, you will receive an order confirmation electronically.

Arynzo reserves the right to refuse or cancel an order in exceptional circumstances, for example if a product is unavailable, an obvious pricing error has occurred, or we are unable to fulfil the requested personalisation.

If Arynzo cancels an order that has already been paid, the amount paid for the cancelled order will be refunded.

5. Prices and Payment

All prices displayed on the website are in euros (€) and include VAT where applicable, unless clearly stated otherwise.

Any applicable delivery charges will be shown during checkout before the order is completed.

Payment can be made using the payment methods offered during checkout, including iDEAL and supported credit or debit cards.

The customer is responsible for ensuring that payment information provided during checkout is accurate.

6. Production and Delivery

Many Arynzo products are personalised and therefore require production time before they can be shipped.

Estimated production and delivery times shown on the website are estimates and may vary during busy periods, seasonal launches or circumstances outside our reasonable control.

Orders are currently shipped using DHL.

More information about processing times, shipping costs and delivery can be found in our Shipping & Delivery Policy.

7. Right of Withdrawal and Returns

Consumers purchasing online generally have a statutory right of withdrawal under Dutch and EU consumer law.

However, the right of withdrawal does not normally apply to products that are made according to the consumer's specifications or are clearly personalised.

Because many Arynzo products are personalised specifically for the customer, these products cannot normally be returned simply because the customer has changed their mind.

For non-personalised products where the statutory right of withdrawal applies, customers may exercise this right within the legally applicable withdrawal period.

This does not affect your legal rights if a product is defective, damaged or does not conform to the order.

Full information regarding returns, cancellations and the right of withdrawal can be found in our Returns & Right of Withdrawal Policy.

8. Damaged, Defective or Incorrect Products

We take care to ensure that orders are produced and packaged correctly.

If your order arrives damaged, contains a manufacturing defect, or you receive an item that does not match what you ordered, please contact us as soon as reasonably possible at moments@arynzo.com.

Please include your order number and, where appropriate, photographs showing the problem so that we can assess the issue.

Where a product does not conform to the agreement, your statutory consumer rights apply. Depending on the circumstances, an appropriate solution may include repair, replacement or refund in accordance with applicable law.

9. Customer-Supplied Images, Text and Designs

Where customers provide photographs, text, names, logos, artwork or other material for personalisation, the customer confirms that they have the necessary rights or permission to use that material.

Arynzo may refuse personalisation requests that are unlawful, infringe third-party rights, or contain material that we reasonably consider inappropriate for our products or business.

Customer-supplied material will only be used as necessary to fulfil the order and will otherwise be handled in accordance with our Privacy Policy.

10. Intellectual Property

Unless otherwise stated, the content of the Arynzo website, including original designs, photographs, graphics, branding and written content, belongs to Arynzo or is used with appropriate permission.

Such content may not be copied, reproduced, distributed or used commercially without prior permission, except where permitted by law.

11. Complaints

If you have a complaint about an order or our service, please contact:

Email: moments@arynzo.com
Telephone / WhatsApp: 06 33028116

Please provide your order number and a clear description of the issue.

We will aim to respond to complaints as soon as reasonably possible.

12. Liability

Arynzo is responsible for fulfilling its obligations under the purchase agreement in accordance with applicable Dutch law.

Nothing in these Terms & Conditions excludes or limits any rights or remedies that consumers have under mandatory consumer law.

Arynzo is not responsible for delays or failure to perform caused by circumstances outside our reasonable control, to the extent permitted by law.

13. Privacy

Personal information provided when visiting the website or placing an order is processed in accordance with our Privacy Policy.

14. Changes to These Terms

Arynzo may update these Terms & Conditions from time to time, for example to reflect changes to our products, services or applicable legislation.

The Terms & Conditions applicable to an order are those in effect at the time the order is placed.

15. Applicable Law

These Terms & Conditions and agreements between Arynzo and the customer are governed by Dutch law.

If a dispute arises, the parties should first attempt to resolve the matter together. Consumers retain any rights regarding competent courts and dispute resolution available to them under applicable consumer law.

16. Contact

Questions regarding these Terms & Conditions can be sent to:

Arynzo
Email: moments@arynzo.com
Telephone / WhatsApp: 06 33028116
Website: www.arynzo.com